Contact Olvid Support


Take advantage of Olvid Support to find answers to your questions about using Olvid, to report a bug or to suggest improvements and feedback.

Before contacting Olvid support

  1. Please check these solutions first if Olvid does not work.

  2. Please check our FAQ-Help.

Contact Olvid support

If the problem persists after executing our recommendations above, you can contact Olvid support by writing to feedback@olvid.io.

Our answers are related to the specifics of your device, which must be compatible.

Please specify:

  1. Your Operating System (Android or iOS) + its version. You will find this information in the General Settings of your smartphone. A screenshot will do the trick.
  2. Your Olvid version. (You will find this information in Olvid Settings > About).
  3. Which phone model you use.
  4. Some details about the process by which you reach a “problem”: a small description of your actions and the app’s reactions, so that we can try to reproduce the problem you encountered.

Send us a detailed crash report

If Olvid crashed, you can help Olvid and its users by sending us the Olvid crash report on your device. It does not contain any personal data.