Related FAQ
đ Manual backup (v1)
This section describes the old procedure for saving your profiles and contacts, prior to Olvidâs version 3.7 (April 2025). The new procedure is available here.
- Read how to change your phone or computer in anticipation of changing or losing your device.
Run a manual backup to export an encrypted file of your Olvid profiles backup to your device.
You will be able to transfer it safely by any non-secure means (email, cloudâŚ) and from iOS to Android and vice versa.
- Make sure that you always have the latest version of Olvid.
- If you change OS (iOS <-> Android):
-
Perform a manual backup because automatic backup will not work.
-
Otherwise, enable automatic backup instead to sleep easy đ´.
-
- Please, read the warnings about the backup.
How to start?
First, generate your backup key. ThenâŚ
iPhone iPad
- Tap
 > Backup settings 
. - Tap backup and share now.
- The standard iOS sharing screen appears and allows you to choose where to save the backup file (with
.olvidbackupextension).
Android
- Tap
 > Backup settings. - Tap
 Initiate a manual backup. - Choose where to save the backup file (with
.olvidbackupextension).
Whatâs next?
You can verify your backup.
Troubleshooting
Find out what to do if your manual backup doesnât work.
We recommend that you transfer the file of your manual backup of your profiles directly from one device to the other, avoiding any intermediate transfer solution known to sometimes alter the integrity of the file or access rights to this file.
Avoid transferring your backup file via:
-
One of the most popular instant messaging or SMS services.
-
A Samba server or other interoperability software that implements the proprietary Microsoft Windows SMB/CIFS protocol in computers running the Unix operating system and its derivatives.
